Free Delivery within New Zealand when spend over $40 NZD. Please check Delivery information for more details.

What Does My Order Status Mean?

Standard Order Status

All your orders can be reviewed in your account here.

Once we receive your payment, your order will go through several steps before being “shipped out”.

Please refer to the different order statuses and their meanings below:


Waiting for payment:

This order is unpaid . Please feel free to pay your order now. Once we receive your payment, we will process your order.


Pending:

You have probably tried via PayPal check-out. At this time we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.


Payment Received:

You have just paid for your order, our server will upload your order shortly and we will start to process your order. Thank you for your patience.


Processing at warehouse:

We will typically process orders 3-10 business days once we receive payment. Your processing order will go through the following stages.

1- Receiving and allocating items to your order


2- Inspecting your items quality


3- Printing shipping labels and packing

Once these 3 stages have been completed, we will send your order.

*For more information about our dispatch time for your specific item, please refer to the product page and see i.e "Dispatch: Ships within 5-10 business days.”


Dispatched:

Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order anymore.


Pick up / Collected:

Your order has been sent out to you and is now on its way to you.

- Please follow up the delivery in your account and track the item online.

- If you’ve selected free shipping and haven’t bought any tracking number, we kindly ask to wait for your order 10-25 business days (normal season*). For more delivery estimation, please click here.

NOTE: During peak season flat rate shipping delivery may take longer.



Special Order Statuses


Partial order dispatched:

A part of your order has left our warehouse and has been already collected by the courier. The other items are still being prepared for shipment. At this point, you can still contact us to edit the address/items for the items that are not dispatched yet. We will send them out as soon as possible.


Partial order shipped:

A part of your order has been sent out and is on its way to you. The other items are still being prepared for shipment.

For the shipped items, please check the delivery information in your account and track the parcel online. We will shipped the rest of items out as soon as possible.

NOTE: If your shipping method was “free shipping” and you haven’t bought a tracking number,  please allow 10-25 business days for the delivery during normal season. Please click here for further details.


Cancelled:

Your unpaid order is canceled. Please feel free to replace an order anytime.


Refunded :

Your order has been refunded on our side. For Paypal payment, please allow 3-7 working days for the transaction to appear on your account. For credit card payment, it will take 7 to 25 working days depending on your credit card merchant.